Our tenants are very important to us at Nest Homes & Interiors Ltd and we hope you enjoy
your new home. For any queries about your tenancy please contact Nest Homes & Interiors Ltd:
0730 400 6532
0292 076 6532
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You can also email us on:
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Moving In
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The Tenant is responsible for the following services electricity, gas, water, council tax, tv services and telephone services.
When you move in, please make a note of your gas and electricity meter readings. You will need these when you contact the utility suppliers to notify them you are the current tenants of the property. Please ensure that ALL utility bills are in your name and not Nest Homes & Interiors Ltd.
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To change suppliers you must contact the current supplier to notify them, and contact the new supplier to set up an account. If you do choose to change suppliers please email or phone to inform us also.
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If the tenant is exempt from paying council tax due to Student exception, please also provide Nest Homes & Interiors Ltd. with a copy of their student exception form of our records.
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TV Licensing
It is the tenant's responsibility to arrange a TV License. You must be covered by a valid TV License Right regardless of what TV equipment you use. Further information can be found by phoning 0300 555 0286. Alternatively, you can go online to www.tvlicensing.co.uk
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Access To Property and Periodic Property Inspections
As a requirement of the tenancy agreement, we will conduct regular inspections of your property to ensure that the property is being maintained, record an inventory of goods/furniture, report any damage or general maintenance work that is required. You must sign the inspection form to confirm the inspection has taken place and that your circumstances have not changed.
Property inspections will be pre- arranged and occur every six months.
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Insurance
Landlords are required to maintain a fully comprehensive policy of insurance on the building and their contents of the rented property. However, it is recommended that you get Home Contents Insurance for your new home against Accidental damage, theft, water leaks among other things depending on your level of insurance required.
Key Policy
All tenants are provided with their own set of keys for the tenancy. In the event that keys are lost or misplaced, please contact Nest Homes & Interiors Ltd within office hours. The tenant is responsible for replacing the keys.
Nest Homes & Interiors Ltd retain a set of keys for the property which can be signed out for a maximum of 24 hours in order to get a duplicate set of keys cut.
Fire Safety
At Nest Homes & Interiors Ltd we want to ensure we do everything possible to ensure your safety which is why we take fire safety so seriously. Smoke alarms and carbon monoxide detectors are fitted throughout the property and are tested prior to your arrival. However, it is the tenant's responsibility to maintain the batteries and test them weekly.
In addition to this, fire safety blankets have been fitted in the kitchen of the property.
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Please refrain from SMOKING within the property as it is a NON-SMOKING household and is a fire safety issue.
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Garden and Waste Management
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Tenants are required to also keep the garden area and any other outside areas tidy and clear. This includes:
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Cutting grass regularly (as per contract).
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Keeping paths and access routes clear.
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Keeping the garden area tidy.
It is also advisable to note the refuse collection rules and dates in the area and adhere to these. If there is a build-up of waste or other materials, you will be responsible for this.
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Gas and Electrical Safety Testing and Certification
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There is a legal requirement within the UK for all rental property to have the relevant gas and electrical safety testing and certification. This is required every twelve months and a copy will be provided for your records.
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Energy Performance Certificate
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An Energy Performance Certificate (EPC) shows a property’s energy efficiency. It also highlights potential improvements that could save energy. A copy of the property’s EPC will be provided for your records.
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Legionella Risk Assessment
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Legionella bacteria are found in the natural environment and in most water systems. In the right conditions the bacteria can multiply and increase to dangerous levels so a risk assessment is carried out to reduce this risk.
To reduce the risk of Legionnaire’s disease, a risk assessment has been carried out at the property which has been provided for your records .
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Please ensure any unused outlet is flushed through showers and wash hand basins when first occupying the property and after returning from breaks to reduce the risk.
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Report Repairs
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To report a problem or repair please call:
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0730 400 6532
OR
0292 076 6532
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Alternatively, please email with the subject line stating REPAIR and the property address.
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You can also report repairs directly to the agent during a property inspection.
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When you report a repair, we will assess the urgency of the repair and give you a reasonable timescale for the repair to be completed.
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We will ask you when you would you like an appointment, where possible we will offer an appointment to suit you. If you are unable to be at home for the appointment, please try to arrange for a family member, friend or neighbour to be there so that a tradesperson can get in to carry out the repair.
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Sometimes a repair will need additional materials to allow completion. If this happens, we will carry out a temporary repair whilst we wait for the materials to be delivered. We will tell you if there will be any delay to completing the final repair and will make another appointment to complete it.
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In the event of an emergency, we reserve the right to enter the property in order to carry out the relevant repairs.
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Emergencies
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In the event of an emergency (An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example: Severe Leaks, Smell of Gas, Loss of Electrical Power or Light, Broken Windows or Doors following a break in.)
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What to DO in the case of an emergency and in order of priority: -
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At any time: -
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If you smell GAS at any time or are worried about gas safety, please contact 0800 111 999. The call is free and all calls to the National Gas Emergency Service are recorded and may be monitored.
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You may be advised to do one or all of the following:
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Turn off the gas at the meter, unless the meter is located in a cellar or basement - in which case, do not enter.
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If there is a smell of gas in the cellar or basement, you should evacuate the building.
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Extinguish all naked flames - do not smoke or strike matches.
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Turn off all gas appliances and do not use until they are checked by the engineer.
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Do not operate any electrical appliances or turn any switches on or off.
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Open doors and windows to ventilate the property.
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Keep people away from the area.
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Immediate access will be required.
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In the event of a FIRE, please dial 999 and evacuate the property.
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In the event of a WATER LEAK OR BURST PIPE, please turn off the water at the mains and contact Welsh Water on 0800 052 0130.
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In the event of LOSS OF ELECTRICAL POWER, please check your electric box for any tripped switches. If not, check with neighbours to determine if any other properties are affected and then contact your electricity supplier.
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In the event of an emergency within office hours please contact:
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0730 400 6532
OR
0292 076 6532
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Out of Hours (Bank Holidays, Weekends and Weekday 5pm – 9am): -
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0730 400 6532
OR
0292 076 6532
OR
0796 824 8810
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Complaints
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We recognise things may not always go to plan. Should you have to a raise a concern, this can be done in writing via
admin@nest-homes.co.uk or contacting us on
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0730 400 6532
OR
0292 076 6532
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We have a complaints policy available on request. We are also a member of the Property Ombudsman Scheme. More information can be found at The Property Ombudsman scheme: free, fair & impartial redress (tpos.co.uk).
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Damp and Condensation
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Nest Home & Interiors Ltd have provided brief instructions to prevent damp and condensation in the property. It is important to follow these protocols as tenants will be charged for Mold removal and redecoration if the problem is caused by the tenants' actions.
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The main factors that cause condensation in a property are:
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Too much moisture being produced
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Not enough ventilation
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Cold surfaces
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Temperature
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It is important to VENTILATE the property regularly and it is suggested to open a window after a shower or a bath.
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Keeping the property warm also reduces the risk of damp and condensation.
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It is important to try and reduce the amount of moisture being created in the property.
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Please keep the ventilation methods open/ on to allow air flow as these help to reduce moisture in the property.
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Further information can be found online but these simple methods will help to prevent damp and condensation in the property. If there are signs of Mold appearing, please contact us IMMEDIATELY to resolve this problem.
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Further information can be found on the Rent Smart Wales website and we also provide a leaflet with the tenancy guide.
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Ending Your Tenancy
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In the last few weeks of your tenancy, we will write to you setting out the arrangements for leaving the property and returning the keys. All KEYS must be returned on the final day of the tenancy by 12 pm.
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Prior to the end of the tenancy you will be required to make a reservation for a ‘Check Out’ appointment.
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The agreement may not be terminated early unless the agreement contains a break clause, or written permission is obtained from the Landlord.
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We might ask that you allow us bring people to see the property before you move out. This is so that we can allocate it without delay. Your tenancy requires that you give us reasonable access for this, but we will inform you of any viewings and give you at least 24 hours' notice.
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Deposit
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We are a member of The Deposit Protection Service who hold the tenant’s deposit throughout the period of the tenancy and administer the repayment when they leave. For more information please see:
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